FAQ

Here you will find answers to the most frequently asked questions

Questions about booking

How can I book a room?

Our rooms can only be booked online.
You can find available rooms on our website.

Can I book a room for a longer period of time?

If you would like to stay longer than 29 days in one of our rooms, please contact us by email.
Otherwise you can book directly online.

How can I pay?

You can pay with credit card, PayPal and Sofortüberweisung

What happens after booking?

Immediately after booking you will receive a booking confirmation and invoice by email (please also check the SPAM folder).
On the day of arrival the guests will receive the access data for front door, room and WiFi via email and SMS.

You have not received a booking confirmation?

In this case, please also check the SPAM folder of your email inbox.
If the booking confirmation should not be there either, please contact us by email.

Questions on the day of arrival

When can I move into my room?

Your room can be opened with the PIN code sent to you from 3 p.m.
A premature check-in is unfortunately not possible due to the automation.

Are parking lots available?

Free short-term parking spaces for loading and unloading are available directly in front of the accommodation.

How does the check-in work?

On the day of your arrival you will receive the PIN codes for your front door and room by email and SMS. These are valid from 15:00 o'clock of the day of arrival.

Questions during your stay

How are the rooms equipped?

All rooms have the following features:
Free WiFi, 32 inch Full-HD flat screen TV, International TV program, Youtube, Netflix (own account required), shared bathroom

Can I have mail or parcels sent to the hostel?

Since we do not have a reception, this is unfortunately not possible.

Are there barrier-free rooms?

No, our rooms are not barrier-free at the moment.

Can I smoke in the room?

No. It is a non-smoking accommodation.

Can pets stay overnight?

Unfortunately pets are not allowed in our accommodation.

Are they cleaning my room?

Our rooms are cleaned after each check-out and once a week for longer stays.

Questions on the day of departure

When do I have to leave the room?

You must leave your room before 10:00 am
A Late check-out is unfortunately not possible.

Questions after your stay

What should I do if I have left something in the room?

If you have forgotten something in your room, please contact us by email.